Frequently Asked Questions

Below are some frequently asked questions about our online shop, products and services. If you have additional questions, you can always reach us via e-mail or phone 0370 850 1409


How To Buy

  • How do I pay for my purchase?

We have an automated payment system which ensures a secure and fast service for our customers.

  • What happens if payment is not received?

Our accounts team will contact you via email and request payment be made as soon as possible.

  • Can I get finance for a truck?

 Yes, we have different purchase options available on buying  BT/Toyota trucks. Call our sales team today to find out more details.


Delivery and Returns

  • How long will my delivery take?

After you have completed your purchase, and your goods are dispatched from one of our warehouses, you will receive a dispatch email. Your dispatch email will let you know which Courier Company is delivering your goods, the expected delivery time frame and how you can track your delivery online.

If you have made multiple purchases you may receive more than one dispatch email, each with the details of the individual deliveries. Your goods may also arrive separately on different days. Please contact us if your goods have not been received within the time frame outlined on your dispatch email(s).

Your goods will be delivered to the address registered with us.

Please be advised that each item is packaged and despatched individually and may arrive separately.

  • How do I return a truck?

If you would like to return an item, you must notify us within 14 calendar days of receiving it. You then have a further 14 calendar days to return an item from the date you notify us.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. 

Your item needs to have the order confirmation or proof of purchase and all orders which are returned will be subject to a restocking fee – you will be advised about this when you contact us about the return.

Toyota Material Handling UK is not liable for any loss caused by third parties when returning items.



Service and Customer Support

  • Do you provide on-site service?

Yes, in all of our service packages we will provide a Toyota accredited technician to your site in order to service and maintain your equipment

  • What are your service hours?

We operate a 24/7 service hotline where your servie request or breakdown will be processed and provided to one of our service technicians.

  • Do you have guaranteed response times?

We aim for a guaranteed 4 hour response time to breakdowns.


Rental Services

  • When can I get a truck?

In most cases we are able to deliver equipment the next day.

  • Do you guarantee delivery time?

We always do our best to deliver equipment at the pre-arranged time; however, due to unforeseen circumstances, we do not guarantee delivery time. 
If you have a specific time that the equipment must be delivered, please notify us in advance. Additional charges may apply.

  • What is the shortest time I can rent a truck for?

We rent trucks from a minimum of 1 day.

  • Is fuel included?

No. The equipment is delivered with a full fuel tank. If refueling is necessary, it is your responsibility to refuel the equipment, otherwise you will be charged a refueling fee.

  • Am I responsible for damages?

 In most cases, yes. Please refer to your Rental Agreement for more information.

Frequently Asked Questions



Payment information

Shipping & Delivery


Rental Services

Used Trucks

Need help?

We make it easy for you to get in touch with us. You can email or if you prefer, call us. We are available Monday - Friday, 9am - 5pm.

Contact us >

Find out more about our Delivery & Returns policies

Delivery & Shipping

We deliver hand pallet trucks to companies across the UK (mainland) between Mon - Fri.

Please see individual products for delivery costs and lead times

Find out more about our Delivery & Shipping

Toyota will work with you to help find the most flexible finance solution for your truck

Financial Services

Did you know that you can lease our truck instead of buying it? Explore our finance options that will fit best your businesses financial situation.

Contact us

Why Buy Toyota?

We are proud to be the world's number 1 in producing high-quality materials handling equipment. Find out more about benefits of working with us.

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