Code of Conduct - mission, purpose and shared values

Toyota Material Handling’s code of conduct outlines our principles and standards that all employees and third parties acting on behalf of the company are expected to adhere to. Acting with integrity and complying with all applicable laws and regulations, will make the difference in driving strategic growth.

Norms, rules, and responsibilities for proper practices

Our value foundation is manifested through our Code of Conduct. The Code of Conduct stipulates the expected ethical behaviour of our employees when interacting with each other, with customers, with suppliers, with other stakeholders or with society at large. It covers a broad range of topics, such as discrimination and respect for human rights, and situations, such as use of company assets, insider trading, compliance with local laws and regulations and environmental preservation.

Read more in our Code of Conduct

Creating an open and positive atmosphere

We are committed to an environment where open, honest communications are the expectation, not the exception. We assure individuals that they can and should report actual or apparent compliance violations confident in the knowledge that no retaliation or reprisals of any kind will be tolerated.

We encourage our employees and people in our work relationship to bring up questions and concerns. The reporting channels can be:

  • Line managers
  • Functional Managers (e.g. Finance Managers or HR Managers)
  • Person in charge for business relationship (Salesperson or Buyers)
  • General Counsel through Group Compliance (


The Code of Conduct Helpline is there for you

Our Code of Conduct Helpline is optional to use and reporting can be made anonymously although it is preferred to be identified in order to better be able to protect the individual from retaliation and to investigate the matter. Our Code of Conduct Helpline is run by an independent third party and available 24/7 for both online reporting and by phone. If you would like to file a report to our Code of Conduct Helpline, please use the link below.

We ask for your kind understanding that our whistleblower system cannot accept, process or forward customer complaints or concerns. Please contact our sales channels or our colleagues from Sales and Service Companies and we will be happy to review your concern to take all necessary steps in order to provide you the best possible experience.

Code of Conduct Helpline
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