Created by the technical training team, the competition assessed the technical knowledge and best practices of our service technicians. One of the Toyota values is Kaizen, meaning continuous improvement and this competition shows our commitment to delivering the highest levels of after sales care possible to our customers.
The first and second rounds took place online on the Toyota Academy online learning portal and consisted of a series of online questions. The first round was completed by 96 technicians from across the country and 47 were successful in making it through to the second round.
Following completion of the second round of online assessments, 8 technicians were chosen to contest the practical semi-final. It consisted of a selection of practical exercises including servicing and maintenance on a selection of trucks to further assess the technical knowledge and skills of the technicians.
Shortly after the semi-final was contested, three finalists were selected. The final further tested their technical knowledge and customer service skills but also assessed their knowledge of safe working practices. Their skills and knowledge were examined via a range of practical tasks and written questions which each service technician participated in.
Phill Bird, after sales director commented “the Technician of the Year competition has been a great way to promote the Toyota values such as continuous improvement and challenge which help us to benchmark and improve the level of after sales service which our customers receive.”
Following the success of the 2017 event, plans are in place to hold this event annually.
Bird adds “The competition has been a great way for us to see first hand the levels of technical knowledge and skills which our service technicians possess, but it has also provided us with an opportunity to reward members of our team who are displaying exceptional standards of service and I would like to personally thank and congratulate all who took part.”