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Service you can rely on
Toyota Service Concept, a structured approach to keep your forklifts running
We do not only provide you with quality products, but also with quality service. Customer satisfaction is our number-one priority, and we do everything we can to meet your expectations.
Our service plans keep your business up and running and help you get the most out of your trucks, whatever the make, so you can plan your operation with complete confidence.
Choose Service Package
With our packages you can tailor your service to your business, no matter the size.
You can combine your service with our fleet management solution I_Site, which allows you to be in complete control of your business by providing you with essential fleet and service data.
Full service
Full service
- Maximum level of performance
- Comprehensive parts and labour plan
- Breakdown cover and preventive maintenance
We take care of all your service needs for the highest levels of operational performance and uptime. Full service means a comprehensive labour and parts plan including preventive maintenance, breakdown cover and parts used in servicing and breakdown repairs.
Standard service plus
Standard service plus
- Prevent unplanned downtime and costly repairs
- Agreed service plan
- Covers main service parts
Prevent unplanned downtime and costly repairs. We take responsibility for maintaining your trucks according to an agreed plan as well as ensuring they meet all safety requirements. We also cover the main service parts replaced during the service.
Standard service
Standard service
- Prevent unplanned downtime
- Low cost entry level service plan
- Ensures you meet safety requirements
As with the standard service plus, we prevent unplanned downtime and costly repairs, while also ensuring all safety requirements are met.
Thorough Examination
Thorough Examination
- Legal requirement for all fork trucks
- Ensures you meet and exceed LOLER98 and PUWER98
- We are accredited by the CFTS
A Thorough Examination is like an MOT for cars. It is required by law for all fork trucks including those you purchase, lease and hire. We can carry out Thorough Examination on all makes of materials handling equipment.
With regular maintenance, you can prevent major downtime and repair costs. Broken parts will be identified early enough and fixed before the damage becomes extensive. Repair costs for extensive damage might be as high as the cost of buying a truck. Thus, consider one of our service packages to avoid incurring such huge costs.
Our qualified Toyota technician will access several factors to come up with a schedule that suits you best.
Your best bet is to sign up for a planned service agreement when you buy or rent your Toyota truck.
Servicing your lift truck regularly will help you increase the productivity of your business and ensure safety at the work place. Safety should be a top priority; if ignored, damage and injuries could happen. This could ruin your business and get you into legal problems as well. Thus, take the services seriously to grow your business optimally and safely.
Yes, it is. Your Toyota truck came complete with all Toyota Genuine Parts. If you start putting will-fit parts on your truck, you’re really compromising its durability and long-term value.
Do you have more questions or need a hand finding the right truck?
You can always talk to us when you need any help.
Contact us or go to our FAQ page
Local to you, always
What you always get
- A single maintenance agreement for all makes of truck, even if your trucks are not from Toyota
- Transparent service with no hidden costs: full worksheet display for secure sign-off
- Accredited technicians, who have completed the STEP training programme
- Fast response time
- Full service history
Every Toyota Service Plan offers you Toyota Genuine Parts
- 95% of spare parts are always available in stock. Genuine parts are delivered in 24 hours
- Genuine parts are designed and tested to be safe and to prevent equipment failure
- Genuine parts generate a lower downtime risk and repair costs, increasing profitability
- We can guarantee that all parts are still available for at least 10 years after we deliver your truck
- Genuine parts are recyclable and environmentally friendly
Brand new feature: service request via the I_Site application
- Get in contact with our service team directly
- Send a service request message from your mobile device
- You can also add a picture and specific message
- Quick and easy: reduce downtime & improve productivity
Why Toyota Service?
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Net Promoter Score for service
How customers rate us
What is important to our customers?
Through a recognised methodology we ask what is important to our customers and how we perform: the Net Promotor Score allows us to benchmark our performance.
Since service is a key differentiator, it’s important to our customers that we get repairs done quickly, get things right the first time, and make sure parts are available when they need it.
Each month we collect more than 1500 customer surveys, which allows us to continuously improve our service. This way we can help our customers increase productivity and control cost.