Service packages for all makes of forklift
We ensure all of your forklifts are regularly maintained and serviced to optimise productivity, avoid costly repairs and protect your workforce from potential health and safety issues.
A forklift service you can rely on
Keeping your fleet running is critical to your operation. We take care of all your forklift service needs through tailored service packages designed to maximise uptime and performance. Following our Zero Muda philosophy, our service packages help you remove unnecessary waste from your business by delivering reliable maintenance on all manufacturers’ models that keeps your business operating at it’s best and reducing costs long term.
Find a service package solution that suits you
To keep your fleet moving, we offer a range of service packages, whatever the make of your forklift, so you can find the right solution for your business.
Standard service
Standard service
- We take responsibility for maintaining your trucks.
- We ensure your trucks meet all safety requirements.
- Low cost, entry level, forklift service plan.
- Prevent unplanned downtime and costly repairs.
Standard service plus
Standard service plus
- We take responsibility for maintenance.
- We ensure all safety requirements are met for your trucks.
- Agreed forklift service plan.
- Covers replacements of main service parts.
- Prevent unplanned downtime and costly repairs.
Full service
Full service
Comprehensive Labour and Parts plan, including:
- Preventative maintenance
- Breakdown cover
- Parts used in servicing and breakdowns
Thorough examination
Thorough examination
- Required by law for all forklift trucks – like an MOT for cars.
- Ensures you meet and exceed LOLER98
- Ensures you meet and exceed PUWER98
- We are accredited by the CFTS
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Net Promoter Score for service
FAQs
Why should I choose a service package?
With regular maintenance, you can prevent major downtime and repair costs ahead of any potential issues with the truck. For example, broken parts will be identified early enough and fixed before the damage becomes extensive.
- Decrease forklift truck downtime.
- Accident prevention & operator safety.
- Increase the longevity of your fleet.
- Reduce unexpected costs.
Find out more about the importance of servicing and maintenance.
What should I consider when creating a service plan?
We recommend you follow the manufacturer’s specific guidelines to determine how often you should service your forklift truck, however below are factors to consider that could influence a more regular service:
- Usage or time intervals.
- Extreme temperature conditions.
- Operational environment.
- Seasonal spikes.
- Extra attachments.
- Age/condition.
- Size of fleet.
How often do I need to service my truck?
As standard, a forklift truck should be serviced every:
- 250 hours/2 months for an IC forklift
- 500 hours for an electric forklift
- 500-2000 hours/4 months-12 months for additional parts
As well as following the manufacturer’s guidelines, a qualified Toyota Material Handling technician can help you determine your forklift maintenance frequency and put together a scheduled maintenance plan that fits your forklift needs.
What are your service hours?
We operate a 24/7 service hotline where your service request or breakdown will be processed and passed on to one of our service technicians. We aim for a guaranteed 4 hour response time to breakdowns.
Do you provide on-site service?
Yes, for all of our service packages we will provide a Toyota accredited technician to your site in order to service and maintain your equipment.
Does it matter which replacement parts I put on my truck?
Yes, it does. Your Toyota truck came complete with all Toyota Genuine Parts. If you put ill-fit parts on your truck, you can compromise its durability and long-term value.
If you have any further questions, have a chat with us.
Contact us or go to our FAQ page.
Lean Service Excellence in the Material Handling Industry: The Toyota Approach
When most people hear “lean production”, they immediately think of Toyota. The Toyota Production System (TPS) has set the global standard for operational excellence in manufacturing. However, the lean principles aren’t limited to production; they are part of the culture that extends throughout the business, including our team of service technicians.
Lean Service Excellence embodies our ongoing commitment to Kaizen and our Zero Muda philosophy, as well as our dedication to our people and, most importantly, to our customers.
FAQs
What is Lean Service Excellence?
Lean Service Excellence combines proven lean practices with a focus on customer satisfaction.
- Quality in Service: Every technician follows standardised principles, ensuring consistent and reliable service no matter where the customer is located.
- Kaizen culture: Continuous improvement drives how we respond to customer feedback, streamline service processes, and adopt new technologies.
- Jidoka for Uptime: Just as automation with a human touch protects quality in production, proactive service and monitoring protect uptime in the field.
- Respect for People: Empowering technicians and service teams to solve problems on the spot and deliver real value to customers.
Why is Lean Service Excellence important to our Customers?
A single forklift out of service can disrupt workflows across an entire facility. Traditional service often reacts after something breaks. At Toyota Material Handling
- Higher equipment availability through proactive and predictive maintenance.
- Reduced waste in parts handling and service logistics.
- Faster response times and higher first-time fix rates.
How does Lean Service Excellence apply to the real world?
- Standardised Technician Checklists: Mirroring TPS principles, every service call follows structured, proven processes, minimising variation and maximising reliability.
- Visual Management in Parts Support: Using the 5S principle, the parts team can ensure the right part is in the right place at the right time.
- Connected Equipment: Using Toyota’s Telematics systems, such as I_Site, customers benefit from real-time data on fleet performance, enabling predictive maintenance and data-driven decision-making.
- Continuous Improvement: Customer feedback is built into our service model, driving incremental improvements and aligning service offerings with customer needs.
Connect your fleet with our app
You can combine your tailored forklift service package with Toyota's fleet management solution, I_Site.
- Quick and easy on your mobile device.
- Allows you to be in complete control of your forklift maintenance.
- Provides you with essential fleet and service data.
- Uses online data from your Toyota smart trucks.
- Measure, analyse, and maximise the performance of each connected machine.
- Message our service team directly through the app.
What our customer’s say about us
We have a structured approach to customer service that follows the principles of the Toyota Service Concept. By reviewing more than 1,500 customer surveys every month, we use direct feedback to refine our services and remove Muda (waste) from your operation.
This insight feeds into our Net Promoter Score (NPS), allowing us to benchmark performance. Our current NPS score of 71 is industry‑leading and reflects our commitment to fast, effective repairs that deliver real value to our customers.
To discuss your next Thorough Examination, contact our expert team on: 0370 850 1409 or fill in our contact form via the link below.