We ensure all of your forklifts are regularly maintained and serviced to optimise productivity, avoid costly repairs and protect your workforce from potential health and safety issues.
With regular maintenance, you can prevent major downtime and repair costs ahead of any potential issues with the truck. For example, broken parts will be identified early enough and fixed before the damage becomes extensive.
Find out more about the importance of servicing and maintenance.
We recommend you follow the manufacturer’s specific guidelines to determine how often you should service your forklift truck, however below are factors to consider that could influence a more regular service:
As standard, a forklift truck should be serviced every:
As well as following the manufacturer’s guidelines, a qualified Toyota Material Handling technician can help you determine your forklift maintenance frequency and put together a scheduled maintenance plan that fits your forklift needs.
We operate a 24/7 service hotline where your service request or breakdown will be processed and passed on to one of our service technicians. We aim for a guaranteed 4 hour response time to breakdowns.
Yes, for all of our service packages we will provide a Toyota accredited technician to your site in order to service and maintain your equipment.
Yes, it does. Your Toyota truck came complete with all Toyota Genuine Parts. If you put ill-fit parts on your truck, you can compromise its durability and long-term value.
If you have any further questions, have a chat with us.
Contact us or go to our FAQ page.
When most people hear “lean production”, they immediately think of Toyota. The Toyota Production System (TPS) has set the global standard for operational excellence in manufacturing. However, the lean principles aren’t limited to production; they are part of the culture that extends throughout the business, including our team of service technicians.
Lean Service Excellence embodies our ongoing commitment to Kaizen and our Zero Muda philosophy, as well as our dedication to our people and, most importantly, to our customers.
Lean Service Excellence combines proven lean practices with a focus on customer satisfaction.
A single forklift out of service can disrupt workflows across an entire facility. Traditional service often reacts after something breaks. At Toyota Material Handling
You can combine your tailored forklift service package with Toyota's fleet management solution, I_Site.
We have a structured approach to customer service that follows the principles of the Toyota Service Concept. By reviewing more than 1,500 customer surveys every month, we use direct feedback to refine our services and remove Muda (waste) from your operation.
This insight feeds into our Net Promoter Score (NPS), allowing us to benchmark performance. Our current NPS score of 71 is industry‑leading and reflects our commitment to fast, effective repairs that deliver real value to our customers.