Toyota warehouse trucks are smart as standard

A smart truck is a forklift that is connected thanks to hardware that allows data to be transmitted. You can connect all forklift trucks within your fleet, collect the data from each truck, and of course get an easy overview of all activity within your business.

Smart trucks are equipped with a telematics device which communicates online to a web server and provides customers with vital information on how their trucks perform. Connecting, monitoring and analysing the activity of smart trucks all has the same end goal: to optimise efficiency in your business, reducing your total cost of ownership (TCO) and improving your return on investment (ROI).

Warehouse trucks from Toyota Material Handling that are ordered since 1 October 2018 are delivered with integrated telematics. The reason behind installing the telematics hardware as standard during production is that all data from the moment of production of the truck can be instantly available for you analyse and compare the data and behaviour of all trucks. This allows you to have full control over your truck fleet and improve your operations in the areas you wish to, for example in safety or productivity.

How does it work?

The hardware of a Toyota smart truck consists of a DHU2+ data handling unit with transmission device, an antenna, and a shock sensor, as well as a keypad. Smart trucks are built with telematics hardware already integrated in the truck during production. This offers the possibility of the truck being connected, but the telematics software still needs to be activated. Upgrading to I_Site  does not require any installation on-site: it is a mobile solution allowing connectivity around the globe, making it user-friendly and cost-efficient.

When connected, the data generated from the smart trucks from Toyota is transmitted directly from the truck to a central database, where the information can be accessed via a web portal or mobile app. This is done via the I_Site  application, the fleet management system created by Toyota over ten years ago and continually developed. Within this portal, activity levels of all trucks are recorded, creating data that is ready to be analysed. This data can be accessed and used for fleet management.

Smart truck users will be provided with access to a fleet list via the I_Site portal, showing details of all smart trucks that Toyota has delivered to that site. The fleet list is extracted from the 'MyFleet' facility, but excluding service and cost reports. It will, however, include hour meter readings for all Toyota smart trucks in the fleet, which allows you to monitor utilisation levels. This facility is included as standard. The fleet list also shows additional fleet management information such as service and rental contract data, and fleet numbers.

Even if you choose not to subscribe to full I_Site information immediately, you will have the benefit of knowing that activity levels are being recorded, building valuable analytics data for future fleet management and predictive servicing. We will be working closely with all of our customers, to build solutions that reflect their exact requirements, with a menu of additional information channels becoming available.

Read more about the opportunities when upgrading to I_Site > 

Smart trucks provide you with the right information to make sure you are in total control of your operation, and even allow you to take action from a distance if necessary. Whether you are a one-truck customer or have a big fleet of forklift trucks across multiple sites globally. For a maximum value-added operation with extreme optimisation, and zero waste in energy, time and space as a result.

You can have an easy overview of your smart trucks on site in a fleet list, with details such as meters running, fleet numbers, service and rental contract data. This way you can make sure you're in total control of your operations and can optimise certain areas if necessary.

Truck utilisation can also be tracked with an easy overview of the operating hours of the smart trucks, indicating when maintenance is due based on the amount of hours run. Tailoring your service intervals to the use of your trucks, for longer lifecycle of your equipment.

For quick and easy service of your smart trucks, you can get in touch with your service team via the web portal or app, by sending a picture and/or a message. For a quick service response bringing the support your truck needs.

Smart trucks are equipped with telematics hardware to connect easily to I_Site, the application that allows you to monitor trucks utilisation and driver behaviour. With one simple click the technology can be activated which allows you to monitor your operations and use this data to improve the areas you wish to.

Read more how the smart truck will benefit your business >

Since the telematics hardware is built into warehouse trucks from Toyota as standard, these forklifts are available as smart trucks at no extra cost. This means you will have an overview of all trucks in your operations, as well as their operating hours.

If you wish to get the most out of your smart trucks and access all the information the telematics system is able to provide you, then upgrading is an option. With a small monthly subscription, you can access the full functionality of I_Site fleet management, without any additional installation of hardware.

When upgrading, an activation charge per truck and subscription rate per truck per month is included.

If you wish to add certain options, you can request a truck with the following below listed functions, which require additional hardware against a small fee.

- Pre-operational check: only allows the truck to start after a complete safety check of the truck has been performed by the driver.

- Smart access: lets an authorised driver start the truck using their existing badge.

- MyFleet package: a summary report with your machines' performance, based on telematics and Toyota internal systems.

Read more about I_Site fleet management system >

Toyota trucks gather and store utilisation data when they are used. All such data is transmitted to and processed by Toyota. Without prejudice to the customer's intellectual property rights and subject to compliance with applicable law, in order to continuously improve our logistics solutions, products, rental and service offerings, Toyota and its affiliates will collect, use, modify and copy any data received under this contract. Any legal obligations regarding personal data shall remain unaffected.

How is my data collected and stored?

Toyota Material Handling Europe maintains an Information and IT Security structure aligned with ISO 27001 framework. The framework includes areas such as risk management, change control, design principles, secure coding principles, business continuity and privacy controls.

Through the framework, we have designed and are constantly enhancing the I_Site service to adhere to current and possible future risks related to the service, and information processed in the system for confidentiality, integrity and availability.

Data from standard Smart Trucks: GDPR is not applicable

Buying a smart truck from Toyota means buying a connected truck: in other words, a default consent to connectivity and to our collection of smart truck activity data. As a customer, you will have to explicitly opt-out if you do not want your truck to be connected. The data we collect does not include driver details, thus no GDPR Data Processing Agreement (DPA) will be required.

For more specific information about our collection of truck activity data according to local legislative requirements, please contact your local Toyota Material Handling organisation.

Full I_Site information: GDPR

When you upgrade to the I_Site system, which requires Toyota to access and process personal data, it triggers mandatory GDPR actions. At the point of truck order or I_Site upgrade, customers buying full access to I_Site information are required to sign a DPA, otherwise you are not GDPR compliant. This also applies to all existing I_Site users.