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Service packages for all makes of forklift
We ensure all of your forklifts are regularly maintained and serviced to optimise productivity, avoid costly repairs and protect your workforce from potential health and safety issues.
A forklift service you can rely on
We take care of all your forklift service needs for the highest levels of operational performance and uptime with our tailored service packages.
Find a service package solution that suits you
To keep your fleet moving, we offer a range of service packages, whatever the make of your forklift, so you can find the right solution for your business.
Standard service
Standard service
- We take responsibility for maintaining your trucks.
- We ensure your trucks meet all safety requirements.
- Low cost, entry level, forklift service plan.
- Prevent unplanned downtime and costly repairs.
Standard service plus
Standard service plus
- We take responsibility for maintenance.
- We ensure all safety requirements are met for your trucks.
- Agreed forklift service plan.
- Covers replacements of main service parts.
- Prevent unplanned downtime and costly repairs.
Full service
Full service
Comprehensive Labour and Parts plan, including:
- Preventative maintenance
- Breakdown cover
- Parts used in servicing and breakdowns
Thorough examination
Thorough examination
- Required by law for all forklift trucks – like an MOT for cars.
- Ensures you meet and exceed LOLER98
- Ensures you meet and exceed PUWER98
- We are accredited by the CFTS
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Net Promoter Score for service
FAQs
With regular maintenance, you can prevent major downtime and repair costs ahead of any potential issues with the truck. For example, broken parts will be identified early enough and fixed before the damage becomes extensive.
- Decrease forklift truck downtime.
- Accident prevention & operator safety.
- Increase the longevity of your fleet.
- Reduce unexpected costs.
Find out more about the importance of servicing and maintenance.
We recommend you follow the manufacturer’s specific guidelines to determine how often you should service your forklift truck, however below are factors to consider that could influence a more regular service:
- Usage or time intervals.
- Extreme temperature conditions.
- Operational environment.
- Seasonal spikes.
- Extra attachments.
- Age/condition.
- Size of fleet.
As standard, a forklift truck should be serviced every:
- 250 hours/2 months for an IC forklift
- 500 hours for an electric forklift
- 500-2000 hours/4 months-12 months for additional parts
As well as following the manufacturer’s guidelines, a qualified Toyota Material Handling technician can help you determine your forklift maintenance frequency and put together a scheduled maintenance plan that fits your forklift needs.
We operate a 24/7 service hotline where your service request or breakdown will be processed and passed on to one of our service technicians. We aim for a guaranteed 4 hour response time to breakdowns.
Yes, for all of our service packages we will provide a Toyota accredited technician to your site in order to service and maintain your equipment.
Yes, it does. Your Toyota truck came complete with all Toyota Genuine Parts. If you put ill-fit parts on your truck, you can compromise its durability and long-term value.
If you have any further questions, have a chat with us.
Contact us or go to our FAQ page.
Connect your fleet with our app
You can combine your tailored forklift service package with Toyota's fleet management solution, I_Site.
- Quick and easy on your mobile device.
- Allows you to be in complete control of your forklift maintenance.
- Provides you with essential fleet and service data.
- Uses online data from your Toyota smart trucks.
- Measure, analyse, and maximise the performance of each connected machine.
- Message our service team directly through the app.
See how our customers rate us
Customer satisfaction is our number-one priority, and we do everything we can to meet your expectations. That's why we apply the Toyota Service Concept, a structured approach to optimise our services with help from our key values.
We regularly ask our customers for their feedback. We review more than 1500 customer surveys each month to help us to continuously improve our service.
The NET promoter score, influenced by our customer feedback, allows us to benchmark our performance. Our current NPS is 63.
To discuss your next Thorough Examination, contact our expert team on: 0370 850 1409 or fill in our contact form via the link below.