Returns Policy

Thanks for shopping with Toyota Material Handling UK. 

If you are not entirely satisfied with your purchase, we're here to help. 

Returns

If you would like to return an item, you must notify us within 14 calendar days of receiving it. You then have a further 14 calendar days to return an item from the date you notify us.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. 

Your item needs to have the order confirmation or proof of purchase and all orders which are returned will be subject to a restocking fee – you will be advised about this when you contact us about the return.

Toyota Material Handling UK is not liable for any loss caused by third parties when returning items.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

If you purchased your items via invoice, a credit note would be generated and issued to you.

All refunds will deduct the restocking fee agreed.

Shipping

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Alternatively, you can return the items to us at your own cost. 

Contact Us

If you have any questions on how to return your item to us, contact us.