Today’s interview is with Louise Frostick, our service sales executive for the South East. We asked Louise a few questions about working for Toyota:
I am relatively new to Toyota; this is my second year after successfully completing the 2015 Toyota Trainee Programme
In my role as a service sales executive for the South East, I am responsible for signing up new and existing customers to service agreements for all types of materials handling equipment – including equipment which is not manufactured by Toyota. Along with putting service packages in place, I also arrange for additional services to be added to the customer accounts including Thorough Examinations, the Toyota I_Site truck management system and its accompanying programme MyFleet.
First things first, I check my diary to see who I need to call that day, whether it’s chasing up confirmations to service quotes I have sent or contacting customers for the first time to discuss the most appropriate service package we can offer to help prevent any unnecessary downtime on their material handling equipment. I do visit customers face-to-face on some occasions but the majority of my day is spent calling customers and sending emails as well as dealing with enquiries so it is more effective if I am in the office as opposed to being on the road.
Being a former member of the Toyota Trainee Programme, I have seen first-hand the level of investment that we are willing to put into our team members and the opportunities we provide to ensure that Toyota team members have a long and prosperous career. It is this level of commitment that makes me proud to work for Toyota.
I have to say the BT Lifter universal hand pallet truck. I am proud to work for the company that founded one of the most popular and important pieces of materials handling equipment that can be used in a wide variety of applications.