Today’s interview is with Chris Pole our national parts manager. We asked Chris a few questions about working for Toyota:
I first joined what was then BT Rolatruc in March 2003 as an inventory & logistics controller, my main responsibilities were to create inventory reports and provide performance targets for the parts distribution team. Two years later my role changed to order process & logistics manager, this involved managing the sales and purchasing teams within the parts operation along with keeping my previous responsibilities. Again, two years later I was promoted to Warehouse and logistics manger, managing all of the day to day warehouse and distribution for Toyota parts, I held this position for five years, then finally progressed to national parts manager for Toyota 14 years later!
My team are responsible for the buying of all Toyota & BT brand genuine parts and additionally any other brand part required by our internal and external customers. We are also responsible for the distribution of all parts again internally and externally and we handle around 32,000 parts lines per month. We also have a dedicated team looking after helpdesk support for customers and technicians, offering part number identification. My main focus is to ensure all parts operations function to the highest level of customer support, achieving all targets and keeping a strong and happy team!
I arrive at the office at around 08.00am, trying my best to say hello to the teams before I grab a coffee. Then I sit down and check my emails for anything urgent that needs my attention, I update any performance statistics where they’re required and then I have another coffee. I then work on any local projects I’ve been assigned or have planned to help improve the performance of the parts operation. In general, I manage the day-to-day parts operations but I am also involved in coaching and supporting my colleagues where required within all business areas.
Working for such a prestigious brand is a true honour first and foremost. I enjoy my job and being involved with the teams which I support. I like the non-standard day to day workloads so can be adaptive to most situations and requests. The training and commitment given to employees by Toyota gives in return commitment and passion from all team members.
To be honest, I have to say the BT Lifter universal hand pallet truck. It was the birth product of BT Rolatruc and has been modified over many years, but still basically does the same job in so many applications. Everyone knows what one is and how to use it, it’s simple and effective.