As standard, every Toyota service plan comes with: transparent service with no hidden costs, accredited technicians, fast response time and full service history.
We take care of all your service needs for the highest levels of operational performance and uptime. Full service means a comprehensive labour and parts plan including preventive maintenance, breakdown cover and parts used in servicing and breakdown repairs.
Prevent unplanned downtime and costly repairs. We take responsibility for maintaining your trucks according to an agreed plan as well as ensuring they meet all safety requirements. We also cover the main service parts replaced during the service.
As with the standard service plus, we prevent unplanned downtime and costly repairs, while also ensuring all safety requirements are met.
A Thorough Examination is like an MOT for cars. It is required by law for all fork trucks including those you purchase, lease and hire. We can carry out Thorough Examination on all makes of materials handling equipment.
We know some of our customers need more support - which is why we offer additional value service options to support your business including 24/7 out of hours support and on-site service technicians for more intensive operations.
Kaizen (continuous improvement) is an important part of how we work. We request feedback every month from our customers about the levels of service we provide from the first call to our service desk through to the service technician visit.
We follow up on every survey to understand and put in place actions to help us continually improve the service we provide. The Net Promoter Score allows us to benchmark our performance.