Frequently Asked Questions

Yes, you can purchase an item from us providing your billing and delivery addresses are within the UK Mainland.

After your place an order, our back-office team will check and prepair you order, confirm stock and send you an order confirmation.  If you would like to modify your order this can be done by contacting us directly after order placement, then we will check to see if this is possible based on the status of your order. However, you are bound by the order after order placement. Read more about our return policy.

After you have successfully placed your order, you will receive an e-mail with all order details. When the order is confirmed by our back-office personnel, you will receive an email confirmation entitled "Your order confirmation". 

You can find the status of a particular order and view your order history on the order status tracking page.

Returns

If you would like to return an item, you must notify us within 14 calendar days of receiving it. You then have a further 14 calendar days to return an item from the date you notify us.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. 

Your item needs to have the order confirmation or proof of purchase and all orders which are returned will be subject to a restocking fee – you will be advised about this when you contact us about the return.

Toyota Material Handling UK is not liable for any loss caused by third parties when returning items.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

If you purchased your items via invoice, a credit note would be generated and issued to you.

All refunds will deduct the restocking fee agreed.

If you have forgotten your password, please click on Forgot Your Password? below the Sign In option.

You will be asked for your login email address to retrieve your password. You will recive an email with a link to reset your password. The link is valid for one hour. If you still have problems signing in or have forgotten the email address you created your account with, you can contact our customer support team on 0370 850 1400.

We have an automated payment system which ensures a secure and fast service for our customers.
You can pay by invoice or credit card.
- Invoice: After you place an order, you will receive an invoice along with the order confirmation. You will find the amount of payment, payment receiver, and other details stated on the invoice. Please note that payments have to be made within 30 days from the date you receive the invoice. If you need help with invoice payment, please don't hesitate to contact us. Please be aware that a credit check is performed when any request for an invoice payment is made.
- Credit card: To complete your credit card payment, press SEND ORDER and you will be directed to a PayEx page to fill in your credit card information. No card details will be stored with us.
Afterwards you will be re-directed back to our confirmation page. All card payment transactions are handled with 3D Secure protocol and processed through SSL(Secure Socket Layer) - encrypted technology. It is important to make sure that there are enough funds available on the card balance until Toyota Material Handling UK is credited the transaction of the order. If there is insufficient coverage or payment for any other reason the payment cannot be completed Toyota Material Handling UK is entitled to cancel the order or to invoice the amount.

If you receive an error message related to credit card authorisation failure, double-check that the billing address on the credit card matches your account billing address, try re-entering your CVN or security code, and be sure that the card is current and valid. After validating the information you've entered and an error message is received on a second attempt, call XXXXX or contact your financial institution for further assistance.

We deliver your items directly to your shipping address. You can also choose to collect from one of our depots.

We offer free shipping on all of our online orders.

On all products we communicate an estimated delivery time. If we for any reason won´t be able to deliver on time we will contact you, and in many cases offer you an alternative truck if the delivery time is far longer than expected.

After you have completed your purchase, and your goods are dispatched from one of our warehouses, you will receive a dispatch email letting you know the expected delivery time frame.
If you have made multiple purchases you may receive more than one dispatch email, each with the details of the individual deliveries. Your goods may also arrive separately on different days. Please contact us if your goods have not been received within the time frame outlined on your dispatch emails.

Unfortunately, products ordered from toyota-forklifts.co.uk can only be shipped to the UK Mainland.

The warranty varies depending on the product.

New trucks are protected by the manufacturer’s product warranty, which is indicated on the Product page, under sections "Product Specification", "Good to know".

Used trucks are protected by the manufacturer's product warranties for the period indicated for reconditioned Products. Our used trucks are classified into different levels and the warranty varies between the levels. Read more about the classification and warranty levels for used trucks here.

There are many ways to book truck service with us, simply choose one of the methods below that suits you the best:

Book a service by calling the customer support - call us at 0370 850 1402.

In most cases we are able to deliver equipment within 1-2 days.

You can rent forklift trucks for a minimum of 1 day.

We always do our best to deliver equipment with the estimated delivery time; however, due to unforeseen circumstances, we do not guarantee a delivery time - but we will always contact you with changes and in most cases offer you an interim measure if long delivery times are expected.

Online you can rent a truck from 1 day to 365 days. For Used trucks, we offer a 36-month rental contract that you can sign up for online.

We also offer longer rental periods, if you're interested in longer rental periods, please contact us for more information.

No. The equipment is delivered with a full fuel tank. If refueling is necessary, it is your responsibility to refuel the equipment, otherwise, you will be charged a refueling fee.

In most cases, yes, this is all stated in the Rental Agreement.

Toyota Approved Used is our program designed to serve the best quality used trucks to our customers. If a truck doesn't meet our criteria we won't resell it to you. It contains a series of strict requirements to ensure the Toyota used truck quality:

* Only used Toyota or BT trucks are selected 
* Each truck has been serviced by us from new
* All service and maintainance has been done with only genuine parts from us
* All trucks goes through a full security check and tests 
* Key components are tested to make sure there are no functional issues
* Each truck is refurbished to a high quality level
* The trucks are always delivered with complete documentation
* You always get from 1 to 9 months warranty
* All trucks can be included in our rental or service agreements

You can buy used trucks by directly purchasing online at our webshop or talking to a sales representative in your area. Check out our How to Shop Online guide to learn more about purchasing used trucks online or contact us to talk to your local sales representative.

Yes, all our used trucks are always delivered with complete documentation. You will receive the documentation when you receive the truck.

Used trucks are protected by the manufacturer's product warranties for the period indicated for reconditioned Product. Our Approved Used trucks are provided with a 6 month warranty providing a service package is taken out with Toyota Material Handling. 

We offer different service packages that are customized to suit different levels needs.

For emergency service , don't worry - we are here to help you. Simply reach us by:

Call 0370 850 1402

Or Send us an e-mail