Customer Engagement Advisor - Castleford

We are looking for Customer Engagement Advisors to be part of a team at our Business Centre in Castleford. The team will be responsible for managing the proactive outbound contact and lead generation with existing customers and targeted new customers.

Location: Castleford

Code: 3340

 

About the role 

This role will encompass traditional telemarketing phone conversations with a much greater responsibility for digital interaction with customers including but not limited to:

  • First point of contact and ownership for all Ecommerce (Digital) Forklift transactions
  • Web online chat functionality across several technical areas of the business
  • Dedicated Marketing Campaign Leads and Appointment generation
  • Project based appointment generation
  • Sales area appointment generation

Who are we looking for?

We are looking for someone who has experience working in a telemarketing background with excellent customer service skills.

Here are some of the skills we're looking for:

  • First point of contact and ownership for all Ecommerce (Digital) Forklift transactions
  • Web online chat functionality across several technical areas of the business
  • Dedicated Marketing Campaign Leads and Appointment generation
  • Project based appointment generation
  • Sales area appointment generation

Benefits             

We offer a competitive salary and an attractive company pension. We will provide training to ensure you have the knowledge and tools to do your job. Plus, there are plenty of opportunities to progress your career within Toyota.

Why choose Toyota     

Toyota Material Handling is the world’s number one manufacturer of materials handling equipment providing quality sales and service support across the UK.

In the UK we are implementing a people strategy to create an environment where our people feel valued, fulfilled, engaged and happy. We want to attract the best talent, and develop our team so that they achieve their full potential. To find out more visit www.toyota-forklifts.co.uk.

Our commitment is to read each application carefully, however due to the high volume of applications we receive regrettably only those selected for an interview will be contacted.

Toyota Material Handling UK is an equal opportunities employer

How to apply

If you are interested in the role, please follow the link below, fill in the form and attach a copy of your CV. If you would like more information about the role, please contact our recruitment team.

Please Note: We will read each application carefully, however due to the high volume of applications we receive regrettably only those selected for an interview will be contacted.

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