Coronavirus is the name for a large family of viruses that cause illness ranging from the common cold to more severe diseases such as Severe Acute Respiratory Syndrome (SARS). This new disease named COVID-19 by the World Health Organisation (WHO) emerged in China in December 2019. The virus is transmitted between people in droplets from coughing, sneezing or touching. Symptoms are thought to appear between one and fourteen days after contracting the virus.
Early symptoms of Coronavirus infection include:
These symptoms are similar to other illnesses such as the flu and the common cold, however, this new strain can lead to more serious conditions such as pneumonia, and in more vulnerable people can be life threatening.
Our customers and our team members strongly recommended to carefully follow the advice below:
Toyota Material Handling UK’s continuity position is currently one of business as usual, with reduced face to face interaction and a high degree of readiness to respond as needed to change. Our customer facing teams and service teams are all being fully appraised of the very latest information on the prevention, symptoms and health service recommendations in regard to Coronavirus. TMHUK have established a Coronavirus business continuity group and a clear plan to continually monitor and sensibly react to evolving customer needs, workplace infection and government advice on this topic.
Customer facing teams within TMHUK have been provided with hand sanitisers and our entire workforce have received clear instructions on hand washing, physical contact, and advice on their actions if they develop symptoms, or meeting a person displaying symptoms, in line with the NHS recommendations.
We have taken steps to restrict or avoid face to face interactions and meetings, maximising the use of phone or web-based communication. Where this is unavoidable we have instituted checks on visitors entering the business centres and we have strategically positioned hand sanitisers and tissues within all receptions and working areas.
In line with government advice we have taken vigorous steps to allow all possible departments to function with team members working entirely from home and consequently we have rapidly upgraded our mobile IT infrastructure. Where remote working is not feasible, we have taken all possible measures to limit exposure and to maximise the safety of our team.
The TMHUK service team are continuing to provide essential preventative maintenance and breakdown repair as normal. We are working closely with key industries to ensure we abide by local access restrictions and we intend to prioritise support to supply chains supporting the NHS, as well as the manufacture and distribution of medical goods and food.
We have increased our stock levels of essential parts and certain products have been increased from normal business levels, likewise Toyota is working with supplier and transport partners to ensure their continuity plans are robust and will ensure the optimum possible support to our customers.
At this time our manufacturing capacity is unaffected but some of our products will have slightly longer lead times, at this time we have no indication of import delays or travel restrictions inhibiting deliveries of new equipment.
Given the evolving nature of this situation the TMHUK Coronavirus business continuity group is now meeting on a daily basis. We will take all necessary steps to ensure business continuity for TMHUK and our customers as well as to ensure the very latest government advice is followed and communicated.
All TMHUK team members are now under severe international business travel restrictions.
Team members returning from affected areas are under guidance to self-isolate (stay indoors, avoid contact with other people) if returning from infected areas.
The main affected areas are listed below:
Updated statements regarding our approach to Coronavirus will be posted on this webpage.
World Health Organisation: www.who.int/
Public Health England: www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public
All information is correct at the point posted (24/03/2020), if in doubt please contact the NHS or Government website.