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Getting to know you - an interview with Louise Frostick

Here at Toyota, we firmly believe that our team members are the foundation of our success. Teamwork is one of our company values and we recognise that a strong team across all areas of our operation is what makes us the world’s number one materials handling equipment supplier. We’ve created a series of blog posts to give you an insight into what it’s like to work for Toyota, from the people that know it best.
Service sales executive Louise Frostick

Today’s interview is with Louise Frostick, our service sales executive for the South East. We asked Louise a few questions about working for Toyota:

How long have you worked for Toyota Material Handling?

I am relatively new to Toyota; this is my second year after successfully completing the 2015 Toyota Trainee Programme

What are you responsible for?

In my role as a service sales executive for the South East, I am responsible for signing up new and existing customers to service agreements for all types of materials handling equipment – including equipment which is not manufactured by Toyota. Along with putting service packages in place, I also arrange for additional services to be added to the customer accounts including Thorough Examinations, the Toyota I_Site truck management system and its accompanying programme MyFleet.

What does a typical day consist of for you?

First things first, I check my diary to see who I need to call that day, whether it’s chasing up confirmations to service quotes I have sent or contacting customers for the first time to discuss the most appropriate service package we can offer to help prevent any unnecessary downtime on their material handling equipment. I do visit customers face-to-face on some occasions but the majority of my day is spent calling customers and sending emails as well as dealing with enquiries so it is more effective if I am in the office as opposed to being on the road.

What do you like most about working for Toyota?

Being a former member of the Toyota Trainee Programme, I have seen first-hand the level of investment that we are willing to put into our team members and the opportunities we provide to ensure that Toyota team members have a long and prosperous career. It is this level of commitment that makes me proud to work for Toyota.

What is your favourite truck and why?

I have to say the BT Lifter universal hand pallet truck. I am proud to work for the company that founded one of the most popular and important pieces of materials handling equipment that can be used in a wide variety of applications.

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